Refund policy

Customer Care

Return & Refund Policy

We stand behind every product we make. If something isn't right, we'll make it right — quickly and without hassle.

30 days
Return window
5–7 days
Refund processing
7 days
To report damage

📦 Return Window

We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging with all accessories included.

A receipt or proof of purchase is required. If you're unsure whether your item qualifies, reach out before shipping anything back.

✅ How to Start a Return

  1. Email support@loyoda.com with your order number and reason for return.
  2. Our team responds within 1–2 business days with a return authorization and shipping instructions.
  3. Pack the item securely in original packaging and attach the provided return label.
  4. Ship it back. Once received and inspected, your refund will be processed promptly.

💳 Refund Processing

Timeline

5–7 business days after we receive your return
Method

Returned to your original payment method
Notification

Email confirmation once refund is approved
Partial Refunds

May apply for items not in original condition

⚠️ Non-Returnable Items

The following items cannot be returned under any circumstances:

Used items Assembled products Hygiene products after use Customer-damaged items

Hygiene-related products such as shower chairs and commodes that have been used cannot be returned for health and safety reasons.

🛠 Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with your order number, photos of the damage, and a brief description. We will arrange a free replacement or full refund at no cost to you.

🛡 FSA / HSA Purchases

Refunds for FSA/HSA-eligible purchases are returned to your original FSA/HSA payment method. Please retain your receipt for reimbursement records. Contact your benefit administrator with plan-specific questions.