Privacy policy
Privacy Policy
Effective: June 1, 2026 · Last updated: June 1, 2026
| 🛡 We never sell your personal data | 🔒 Your data is encrypted and secure | ✅ You control your data, always |
Loyoda Medical Supplies ("Loyoda", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit loyoda.com or make a purchase from us.
Information We Collect
We collect information you provide directly and information gathered automatically when you use our website.
| Category | What we collect | When collected |
|---|---|---|
| Identity | Name, email address, phone number | Account creation, checkout |
| Order details | Products purchased, order history, payment method type (not card number) | At purchase |
| Shipping | Delivery address, shipping preferences | At checkout |
| Device & usage | IP address, browser type, pages visited, time on site | Automatically via cookies |
| FSA/HSA | Benefit card type for eligibility verification (no card numbers stored) | At checkout if applicable |
How We Use Your Data
We use the information we collect only for the following purposes:
- Processing and fulfilling your orders
- Sending order confirmations, shipping updates, and delivery notifications
- Responding to customer support inquiries
- Preventing fraud and ensuring payment security
- Improving our website, products, and customer experience
- Sending marketing emails — only if you have opted in
- Complying with legal obligations
We will never use your data for purposes not listed here without first obtaining your explicit consent.
Your Rights
Depending on your location, you may have the following rights regarding your personal data. Contact us at support@loyoda.com to exercise any of these rights.
| Right to AccessRequest a copy of the personal data we hold about you. | Right to CorrectAsk us to update or correct inaccurate personal data. | Right to DeleteRequest deletion of your personal data, subject to legal obligations. |
| Right to PortabilityReceive your data in a machine-readable format. | Right to Opt OutUnsubscribe from marketing emails at any time via the link in any email. | Right to ObjectObject to certain types of processing, including profiling. |
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
| Data type | Retention period |
|---|---|
| Order and transaction records | 7 years (tax and legal compliance) |
| Customer account data | Until account deletion request |
| Support communications | 3 years from last interaction |
| Marketing preferences | Until opt-out or deletion request |
| Analytics data | 26 months (Google Analytics default) |
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption on all pages and transactions
- Secure payment processing via Shopify Payments and PayPal (PCI-DSS compliant)
- Access controls limiting who can view customer data
- Regular security reviews of our platform and practices
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.